Return & Refund Policy

At Carsuka Automotive Sdn. Bhd., we strive to ensure that all products sold through www.mobility-aftermarket.com are of the highest quality. If you are not completely satisfied with your purchase, please contact our customer service team via WhatsApp at +60165520162 for assistance.

To be eligible for a return: - Your item must be unused and in the same condition that you received it. - The item must be in its original packaging. - You must initiate the return request within 7 calendar days of receiving the item. - Proof of purchase (order number) is required.

The following items are not eligible for return: - Items that have been installed, used, or damaged by the customer - Electrical and electronic components unless proven faulty upon receipt

To initiate a return, please contact our customer service team via WhatsApp at +60165520162 with your order number and reason for return. We will guide you through the return instructions. Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 7–14 business days.

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us via WhatsApp at +60165520162.

Original shipping fees are non-refundable. You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part.